Help


 

Hi! Do you have questions about our Shop? See the FAQ Section below, check our Store Policy, or get in touch with us if you have a specific question.

 

Return/Exchange Policy

If your purchase doesn't fit as hoped it would, we'll be happy to exchange it for a different size. Contact us, and we'll help you out.

 

FAQ

Do you ship internationally?

We do! Please enter your entire international address in English characters, and don't forget your postal code!

How much does shipping cost?

Shipping cost ranges between $2 and $30, depending on the items and quantity you order (the more you buy, the higher the shipping cost). 

Can I exchange an item for a different size?

Absolutely! You can send it back to:

Ionic Swag Shop
121 South Pinckney Street
Madison, WI 53703

Include a note letting us know what size you need and where to send it.

Where is my package? The tracking information isn't updated.

We see the same tracking information you see. International orders take quite a while to ship and process, so if the tracking information was last in the U.S. and hasn't been updated, your package is probably still making its way overseas. Once the package arrives at its first overseas destination, it will be scanned, and the tracking information will be updated. If it has been weeks since you have seen an update, please let us know, and we can try shipping your order again. 

I paid for shipping on my order, but when the package arrived, I had to pay to receive it. 

Our shipping does not include import or customs taxes, which are often required for international orders. We unfortunately have no control over them, so be prepared to pay additional taxes upon receipt of your package.